What is the offline mode ?
The offline mode allows your operators to carry out interventions without an Internet connection or even without network.
Using Ermeo, you use two separate tools : the web platform and the mobile app. Informations can be sent from one tool to another.
For example :
- As an administrator, you can plan interventions from the platform for your operators. The administrator working on the platform sends information to the operator who is holding to the mobile app . Data flows from the platform to the mobile application.
- After completing their intervention, your operator can send the intervention carried out to your who platform. Here, data flows from the mobile application to the platform.
What happens when an operator activates the offline mode ?
When an operator activates the offline mode on his phone, a local database will be generated on his phone.
This local database is generated according to the access rights of the users. By putting a user in a team (and therefore by giving him access rights), the user will generate a local database when activating the offline mode.
The objective of the access rights is therefore to ensure that one or more users only have access to the data they need. Only the documents, assets, interventions and attributes required will be displayed to users.
The application therefore allows the operator to "Download the database". More the access rights are important, more the database generated will be heavy.
The less the operator has significant consultation rights, the smaller and larger the database generated.
If I make modifications on the platform, and my operator is in offline mode, will he see my modifications ?
In order for the operator to see the latest modifications, synchronization must be carried out. Synchronization updates the data of the platform and the mobile application. Once synchronization has been completed, the latest changes to the platform will be visible on the mobile application.
How can we do a synchronization ?
To achieve synchronization, the field operator must have a network. In airplane mode, it is not possible to synchronize (because the network is not available).
To do a synchronization, the field operator must have his Ermeo App open. If the Ermeo App is not open, it's not possible do a synchronization.
If changes are made on the platform, synchronization is automatically generated on the operator's phone.
Each night, Ermeo also generates synchronization on each mobile application. Thus, if an operator has reports on his mobile application, these reports will be sent directly to the Ermeo platform overnight following synchronization. This synchronization will only be performed if the phone is connected to the Internet.
- The offline mode is operational without interruption for two weeks. Beyond this period, you will have to renew a connection session. This means that after two weeks the user will be logged out and will have to log back in. To reconnect to the application, the user will need a connection.
- If an operator uses a form in offline mode, the supervisor must not delete attributes while using offline mode. This could cause the synchronization to fail.
- A synchronization must be done, so that the version of a form is up to date.
- The background synchronization (when the app is closed) is available only for Android users.